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Posted: April 13, 2017

Southwest Airlines gets trolled with fake complaint, responds perfectly

Southwest Airlines planes taxi at the Oakland International Airport in Oakland, California
Justin Sullivan/Getty Images
Southwest Airlines planes taxi at the Oakland International Airport in Oakland, California

By Kristin Finan, Austin American-Statesman

It’s been a tough week for the airline industry, but Southwest Airlines kept its sense of humor.

>> Read more trending news

After receiving a message earlier this week from Twitter user @xadoringpaige, who claimed to be verbally abused by a flight attendant, Southwest Airlines customer service representative Linnea jumped right to get to the bottom of the situation.

Linnea hoped to get the flight attendant’s name so she could make it right. Instead, she got this:

After all that, a prank! But Linnea, perhaps a Britney fan herself, was undeterred, delivering a perfect mic drop response.

A spokeswoman for Southwest confirmed the exchange Wednesday evening, adding: “We take every inquiry seriously, but try not to take ourselves too seriously. This was an excellent example of one of our representatives taking great care to investigate a potential issue, and pivoting when the user revealed it was a joke.”

According to the Huffington Post, Twitter user @xadoringpaige is a 19-year-old college student in Chicago named Juan. 

“What inspired me to make it is that there has been a lot of airline drama, and I wanted to lighten up the mood,” he told HuffPost. “Of course, I wasn’t intending of shifting the focus away from what happened with United, but I wanted to make people smile and laugh. And I am happy I was able to do that.”

He told Buzzfeed that he chose to troll Southwest because he has never had a bad experience with the airline. 

According to HuffPost, the Twitter user suggested Southwest gift him a free flight in exchange for the positive attention he’s given the airline, but Southwest officials have yet to respond.

>> Related: United Airlines passengers describe scene as man dragged off flight

Southwest made headlines earlier this week when it appeared in a meme that mocked an incident in which a United Airlines passenger was dragged off a plane after refusing to exit the aircraft.

Brianna Chambers contributed to this report.


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